At Flower Delivery West Kensington, we pride ourselves on delivering the freshest, most beautiful blooms directly to your door. As a trusted local florist serving households and businesses throughout West Kensington, our commitment is to guarantee that your flowers arrive fresh and vibrant—every single time.
While we handle every bouquet with care, occasional transit issues can occur. If your order arrives damaged or does not meet our high standards of freshness, please contact us within 24 hours of delivery. To ensure a quick resolution, we may ask for a photo of the arrangement and its packaging. This allows our team to assess the issue and improve our service moving forward.
We guarantee the freshness of our flowers for a minimum of five days from the delivery date, provided they are cared for according to our care instructions. If you notice any premature wilting or concerns about the quality within this window, please let us know promptly. We are committed to making sure every bouquet from Flower Delivery West Kensington remains a source of joy for as long as possible.
Your satisfaction is at the heart of everything we do. If you are not happy with the freshness or quality of your flowers within the first five days, you have the option to request either a full refund or a replacement arrangement. Simply contact us with your order details and any supporting photographs, and our team will swiftly arrange the solution that best suits you.
Refunds will be processed back to the original payment method within 3-5 working days once approved. If you opt for a replacement, we will organise delivery at the earliest convenience, ensuring you receive fresh blooms without further delay.
We value your feedback and take all complaints seriously. Should you experience any issue with our service, product quality, or delivery, please reach out to our customer care team within 48 hours of delivery. Providing your order number and a description of your concern will help us resolve matters efficiently.
All complaints are investigated thoroughly by our management team. We aim to respond to all concerns within 24 hours and resolve them to your satisfaction as swiftly as possible. Our reputation as a reliable West Kensington florist is built on transparency, accountability, and attentive service to our community.
Flower Delivery West Kensington is proud to be a part of the local neighbourhood, serving both households and businesses with tailored floral solutions. Our relationships within West Kensington inspire us to maintain the highest standards in every aspect of our service. Thank you for choosing us as your local florist; we are committed to ensuring your flower delivery experience is nothing short of delightful, time after time.
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