Welcome to our online flower delivery service, providing beautiful floral arrangements throughout West Kensington and the neighbouring areas. These Terms & Conditions set the foundation of your relationship with us, outlining the rules and expectations when placing an order for flower delivery online. By using our website and placing an order, you confirm that you accept and agree to abide by these terms. Please read this document carefully before making a purchase.
These Terms & Conditions apply to all customers ordering flower delivery for West Kensington, as well as the adjacent districts we serve. Whether purchasing bouquets for yourself, a loved one, or a business, your use of our service is subject to these contractual terms. We reserve the right to amend these terms at any time, so please check regularly for updates. The terms in force at the time you place your order will apply.
We aim to make ordering flowers online as straightforward as possible for customers in West Kensington. Please follow these steps when placing your order:
Orders are deemed accepted only once we have dispatched your flowers. In the unlikely event that we are unable to fulfil your order (for example due to unavailability of specific flowers), we will inform you promptly and offer an alternative or a full refund.
Our floral arrangements are subject to seasonal availability. While we strive to ensure that the products displayed online accurately represent what you receive, natural variations and temporary shortages may require us to substitute certain flower types. All substitutions will be made with flowers of equal or greater value and will retain the overall style and colour scheme of your chosen arrangement. Where possible, we will notify you of significant changes.
All prices displayed for flower delivery in West Kensington include VAT (where applicable) and are quoted in British Pounds Sterling (£). Prices may be subject to change, but changes will not affect any orders we have already accepted.
Payment is due in full at the time of order. Accepted payment methods may include major credit and debit cards, and any other method detailed at checkout. Your payment details are processed securely and are not stored by us after completion of your order. Refunds, if due, are processed using the original payment method.
We deliver to West Kensington and select neighbouring areas. Delivery charges will be clearly shown at checkout prior to payment. We strive to deliver your flowers on the requested day. However, precise delivery times cannot be guaranteed. Factors outside of our control, such as traffic or adverse weather, may rarely impact delivery schedules.
It is your responsibility to ensure the delivery address is accurate and accessible. In the event that nobody is available to take delivery, our drivers may leave your flowers in a safe location or with a neighbour, unless you specify otherwise at checkout. We accept no liability for loss or damage after delivery has occurred in accordance with these instructions.
You have the right to cancel your order in accordance with UK consumer law, subject to the nature of our perishable goods (flowers). Please note:
Refunds for cancellations (where applicable) will be processed via your original method of payment. If we are unable to deliver your order due to circumstances within our control, you will be offered a replacement or a refund. Refunds for dissatisfaction with the product will be considered on a case-by-case basis and are subject to our discretion.
Due to the perishable nature of flowers, returns cannot generally be accepted. However, if you receive flowers that are damaged or do not comply with your order, please notify us within 24 hours of receipt, providing photographic evidence where possible. Where your claim is upheld, we will offer either a replacement or a refund, at our discretion.
When placing an order for flower delivery in West Kensington, you agree to provide accurate, complete, and current information. You must only use payment methods that are lawfully yours. By submitting your order, you confirm that you are at least 18 years of age or have appropriate parental or guardian consent.
We are committed to ensuring that your flower delivery experience meets high standards. However, our liability under these terms is limited to the value of the goods ordered. We do not accept responsibility for any indirect, consequential, or incidental damages arising from your use of our online flower delivery service in West Kensington. This does not limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
If flowers are delivered late or not at all due to incorrect address details provided by the customer, we are not liable. Please ensure all recipient information is accurate and up to date at the time of ordering.
We cannot be held liable for any failure to perform, or delay in performance of, our obligations under these terms caused by events outside our reasonable control. This includes, but is not limited to, strikes, natural disasters, extreme weather, power failures, breakdowns in communication networks, and supply chain interruptions. In such circumstances, we will notify you as soon as possible and take reasonable steps to minimise disruption.
All content on our website, including text, images, logos, and designs, is our property or that of our licensors. It may not be copied, reproduced, or used other than as necessary for personal, non-commercial use relating to flower delivery orders in West Kensington. Any unauthorised use may result in legal action.
Your privacy is important to us. Personal information provided during the order process will be handled in accordance with current data protection legislation. Information is used solely for the purpose of fulfilling your flower delivery order and communicating with you as needed. We do not sell or share your data with third parties for marketing purposes.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
You may not transfer your rights or obligations under these terms to another person without our written consent.
These Terms & Conditions, their subject matter, and their formation, are governed by the laws of England and Wales. In the event of any dispute or claim in relation to these terms, you and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about your order or these Terms & Conditions, please refer to our "Contact Us" page, where you can find the most current details for customer service queries regarding flower delivery in West Kensington and the surrounding areas.
By placing an order through our online flower delivery service to West Kensington or neighbouring regions, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We value your trust and are committed to providing an excellent flower delivery experience throughout West Kensington and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
